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On behalf of our college, the Information Technology and Institutional Effectiveness department (IT/IE) welcomes you! Thank you for joining our college and providing excellence in education. We look forward to the great things we will do together.
We are ready and available to address your technology needs. Whether you are new to Saint Paul College and MinnState, or joining us from another MinnState institution, we are here to make your technology transitions smooth. Please review the technology support links below to get you started. Towards the bottom of the page, there are additional resources that you may share with your students. At any point you have questions, please contact us. We are here to support you.
Contact Information
Phone: (651) 846-1440 or x1440 (on campus)
Email: SPC-IT.servicedesk@saintpaul.edu
Getting Started
The page shares the software and services the Information Technology department provides to all employees.
For a full list of the services we provide (list of what IT supports), go here --> Service Catalog
For a full list of knowledge base articles (list of "how to do tech things"), go here --> Knowledge Base Articles
- Tech Help
- StarID Support
- Printing Information
- Username Chart
- Navigate when to use StarID, MinnState Credentials and Email address to access online resources
- quick Look
- StarID example: ab1234cd
- MinnState Credential example: ab1234cd@minnstate.edu (for employees) and StarID password
- Email address example: firstname.lastname@saintpaul.edu
- WIFI
- EduRoam - Personal devices, use Minnstate credentials, use geteduroam app (Google or Apple stores for mobile devices)
- SPC-Guest - Personal devices, no Minnstate credentials, create username/password, limited access
- SPC-STAFF - College-owned, employee-provided Windows 11 devices
- SPCWAD - College-owned, employee-provided Windows 10 devices
- Employee Portal
- Use your MinnState credentials to sign in
Telework & On-Campus Tools
- Virtual Private Network (VPN)
- Employee-only access
- Allows for remote employees (staff and faculty) to connect to ON-campus resources like the student database system
- Virtual Desktop (VDI)
- A remote desktop environment that simulate a college-computer desktop and has desktop links to specialized applications
- A request must be made to have access to VDI
- Phone Service, including Softphone (Desktop/IP Communicator)
- IP Communicator is a 'soft phone'/phone software that mimics your desk/office phone
- Software is available on standard 'employee' laptops
- Updates, additions, and voicemail PIN resets can be requested through this service
- Phone Information & Support
- Access the college phone directory from your phone
- Using Voicemail
- Long Distance - Dial 9, then 1 + area code + phone number for long distance numbers. **Note: There is a project planned to replace "9" with "8" to access outside dial.
- Call Center Agent/Cisco Finesse (video instructions)
Standard Software & Support
- Email/Office 365
- D2L
- Sign in with your StarID and password
- You can link to Office 365
- Upload assignments from OneDrive
- More customizations
- Zoom
- Sign in
- Recording to the cloud vs computer
- When you record to the cloud using https://minnstate.zoom.us and signing in with your StarID credentials, the recording is automatically uploaded to MediaSpace.
- MediaSpace
- Sign in with your StarID and password
- Connections to Zoom Cloud recording
- Tips and Tricks
- Adobe Creative Cloud
- Access and Install Adobe Creative Cloud (Adobe Pro, Illustrator, Photoshop, etc) on your college-provided device
- Sign in with your college email (@saintpaul.edu) and password
- Request a license for Adobe
Student Technology Support (share with students)
- Loaner Device Information
- Request starts at EAB Navigate through the Hand-raise function
- Then students complete the loaner request
- Student attend training to receive loaner device OR receive access to VDI
- Students may renew up to TWO times in an academic year, as long as they demonstrate they are currently enrolled in Fall -> Spring -> Summer
- Devices MUST be returned at the last enrolled semester of the current academic year
- What can students borrow or access? Windows 11 laptops, hotspots, or VDI
- Loaners will be distributed at least ONE week before the start of the semester
- IT-provided Training – Getting Started with college technology resources (Microsoft 365, Zoom, D2L, etc)
- StarID Support
- Username Chart
Additional College Resources