Ticket Template

Overview

  • What is it? 

  • What features are available? 

  • How do you access this service?

  • Who can request this service? Is any approval needed?

Benefits

  • Why would someone want to request this service?

  • How does this make things easier on the customer?

Resources

  • Are there any outside sites the customer needs to visit to have this service request processed by IT?

  • Is there a College Policy associated with this request?

  • Are there any KB articles that explain related info to the service? 

Request application type (needs to be the correct ticketing application instance if requestable)