December 22 - January 9 Winter Break IT Updates
Holiday Greetings to our SPC Colleagues!
As the semester winds down, the IT & IR projects ramp up! While we hope to have all our projects done before faculty and students return, we will prioritize classroom, semester start and security tasks first. Please see the list below for our Spring Semester Readiness tasks, the impact, and potential downtime or end-user impacts. As always, please contact the Service Desk if you have questions.
IT/IR Spring Semester Readiness Tasks
| # |
Task Name |
Dates |
Group Responsible |
Information |
Status |
| 1 |
Adobe Account Cleanup |
12/22 - 1/9 |
Service Desk |
Remove/Add DGIM Students & Audit Employee Accounts |
Started |
| 2 |
Computer Lab/Classroom Cleanup |
12/22 - 1/9 |
Service Desk |
Wipe down the instructor station/student computers |
Started |
| 3 |
AV Readiness |
12/22 - 1/9 |
AV Team |
Ensure AV connections and functions are working. |
Started |
| 4 |
Prep Student Loaners for Spring |
12/22 - 1/2 |
Service Desk |
Prepare Student loaner devices, communicate, and schedule. |
Started |
| 5 |
Update Service Portal and update forms & KB |
12/22 - 1/31 |
All IT |
Update Service Portal, convert generic service forms; focus on updating new forms; review KBs for accuracy
Match information on SPC IT Service Page (requires updates with Marketing)
|
Started |
| 6 |
Printer/Copier maintenance |
12/22 - 1/9 |
Vendor |
Perform preventative maintenance on all copiers and printers |
Scheduled |
| 7 |
Ticket Cleanup |
12/22 - 1/9 |
All IT |
Review all tickets and close tickets as needed |
Started |
| 8 |
Computer Updates |
12/22 - 1/9 |
All IT |
Perform security and operating system audits and updates
- Update computer labs to 25H2 (requires extended reboot time); need to schedule communication to employees
- Update Ivanti Security Control to Ivanti Neurons for improved computer patching
- Updating startup and shutdown scripts on student devices
- Ensure all devices are maintained with consistent software patch levels
|
Started |
| 9 |
Phone Updates |
12/24 & 12/26 |
Network Team |
Run firmware updates on physical phones; requires a phone reboot, which will affect the internet via docking stations. Expected downtime ~ 5 minutes per workstation or docking station. |
Completed |
| 10 |
Specialized Software Location Review |
12/22 - 1/7 |
Service Desk |
Audit specialized software locations to ensure the correct software is installed in the correct location for the start of the semester |
Started |
| 11 |
Security Certs (SSL) Updates |
12/24 & 12/26 |
Network Team |
Security cert updates on all servers, including PaperCut (12/26). Requires restarting services. Expected downtime per server/services ~ 30 seconds. PaperCut may be longer. |
Scheduled |
| 12 |
Lenel/Milestone Public Safety Device Swap |
12/29 - 12/30 |
Network/Service Desk |
Scheduled device replacement. |
Scheduled |
| 13 |
VDI Image Update |
12/22 - 1/7 |
Network/Service Desk |
Update VDI Image for Students and Staff in preparation for the Spring Semester. |
Started |
| 14 |
Dashboards/Paginated Report Updates |
12/22 - 1/9 |
Data Services/IR |
Update reports as the semester starts; some data will be updated after the start, due to event timing. |
Scheduled |
| 15 |
RedShelf --> VitalSource Conversion (D2L) |
Completed |
Service Desk |
VitalSource has been implemented, and instructors/faculty need to update their D2L courses to point to VitalSource if they were using RedShelf. |
Completed |