Greetings Colleagues,
We are pleased to announce the official launch of the Information Technology Service Portal! Starting today, all Saint Paul College employees and students will be able to sign into the portal to see their tickets, search the portal, access services and knowledge base articles. Through this initial launch, we have posted our most common services and will be building the portal over the next several months, while also paying close attention to the trends and needs of the college and our stakeholders. The goal of the portal is to provide a single point of contact for all things technical, whether they are services (support, troubleshooting, and general questions) or knowledge articles (how-to's for end-users).
Through this initial launch, we have nine (9) categories of services:
- Get Help
- Accounts and Access
- Classroom and Event Support
- Hardware, Device, and Peripheral Support
- Network Support and Connectivity
- Phones, Call center, Voicemail and Collaboration
- Printer, Lamination, and FollowMe Support
- Software and Applications
- Teaching and Learning
For our Knowledge Base Articles, we have 14 categories:
- News and Announcements
- Saint Paul College - Ask Us
- Accounts and Access
- AEI Faculty - Teaching and Learning
- Classroom Technology
- Computer, Device, and Printing Support
- D2L Brightspace Resources
- Data Services
- Email, Calendar, and Messaging
- Security
- Software and Applications
- Student IT Resources
- Web Site/Web Applications
- Wifi and Network
Thank you for your patience and support for our new service portal! We look forward to growing with you as we continue to improve our services and support.
Information Technology