Why can’t I log into D2L Brightspace?

Article Type: How To

Question: 

  • How do I log in to D2L Brightspace using my student or employee credentials? 

Steps:

  • Go to the D2L Login Page
  • Enter Your Username
    • Use your institution-provided username.
  • Enter Your Password
    • Use the same password associated with Minnstate Credential (similar to the one you use for school email/Microsoft 365.).
  • Click “Sign In”
    • After entering your credentials, click the Sign in with StarID button.
      • You'll be required to use Multi-Factor Authentication (MFA) similar to your experience logging in to Microsoft 365.
  • Multi-Factor Authentication
  • Troubleshooting Login Issues
    • If you get an error when you try to log in, confirm that your password is working. You can do this by logging into eServices eservices.minnstate.edu/eservices/login.html
    • If you receive an “Invalid credentials” error:
      • Double-check your username and password for typos.
      • Ensure Caps Lock is off.
      • Try logging in from a different browser or clear your cache.

  • If you forgot your password, click the "Forgot StarId Password" link  Or you can reset your StarID password (https://starid.minnstate.edu/selfservice/recover/pw).

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