Dear New Device Recipients,
I am pleased to announce that on Monday, September 15, we will begin distributing the new laptops. Thank you so much for your patience.
Please complete this FORM, which will help IT Service Desk Technicians coordinate the specifics of your new device. For some of you, we may have already scheduled a device swap. Continue to complete the form before your scheduled appointment.
Once you complete the form, a Service Desk technician will reach out to you to schedule the device swap. Please review the information below (also included in the service request FORM) regarding steps you can take to back up and prepare your data for transfer. In most cases, you won't need to take any action, especially if you are already signed into Microsoft 365 applications. Finally, reach out to the Service Desk if you have any questions before your scheduled appointment; otherwise, you can save your questions for when you meet with the technician.
Again, thank you for your patience. We look forward to the smooth transition from your previous device to your new device.
Tips to prepare for the new device:
If you already have your files backed up via OneDrive, signed into Microsoft Edge, and synced your Gmail account to Chrome, you are nearly done with your preparation! You may want to back up your downloads and photos/pictures folder. You can do this by creating a folder in your OneDrive called “backup downloads” and ensuring it is included in your backups; however, IT is not responsible for backing up personal items. Teams and other Microsoft products are backed up.
A standard device swap will take 45 minutes – 1 hour. If you require any special software, please notify us in advance so we can prepare accordingly. Otherwise, expect to take several hours to complete the transition if we need to install specialized software during our meeting with you.
When we set up your new Windows 11 computer, we will validate the following:
- Sign into standard software (see standard software list)
- Microsoft 365, Zoom, D2L, Outlook/Zoom/Teams Plugin
- Specialized software (see specialized software list)
- Confirm Adobe Creative Cloud (see sign in instructions)
- Confirm Printer(s) – FollowMe and nearest printer
- Confirm phone access/softphone
- Confirm VPN
- Confirm Docking Station setup and configuration, including any updates
- Answer any questions you have
Once you transition to your new device, we will hold onto your old computer for a period of two weeks. The old device will be reimaged, decommissioned, or reassigned, depending on its age and condition. If the device is out of warranty, it will be sent to a local recycler for decommissioning, and the proceeds will be used to offset the cost of the lifecycle replacements.
Thank you for your cooperation and assistance in ensuring a smooth transition to your new device. We are looking forward to a successful upgrade!