Perceptive Content (ImageNow) Login Errors

Article Type: How To:

Question:

• : Can’t log in to ImageNow.  Error Message: “The network connection to ImageNow Server has been disconnected.”
  • 

Steps:

• A1: Check the Server ID.  

  Click Connection Profiles  Edit connection profiles  Modify 

  It should be: dimm.campus.mnsu.edu

  

   

  A2: On Campus: Make sure your computer is connected to the internet with an Ethernet cable or SPC-STAFF wifi.

         Off Campus: Make sure your computer is connected to the Saint Paul College’s VPN.

   

  Q2: Can’t login to ImageNow.  Error Message: “The system cannot establish a connection. Re-enter user name and/or Password.”

  

  A: Check to make sure your username and password is correct.  If it’s still not working, please reset your StarID password (Wait 15-30 minutes) and try again.  You'll have to log off your laptop and log in with the updated starid password.

Summary:

• Perceptive Content Login errors, solutions.