How To

 Response

• StarID Password Reset

Answer, Resolution or Steps: Steps

1. Click on the StarID website link.

2. Click on “Reset my Password”.

3. Select “I know my email address”.

4. In the drop down, type in the personal email address that was used in creating the StarID and click “continue”.

5. Check your email for the verification code.

6. Copy the verification code that was sent to your email.

7. Switch back to the password reset screen and select “I have a verification code”

8. Paste the code in, type your last name below, and click "continue".

8. Create a new password.

The password requirement are as follow:

1 capital

1 lower case

1 number

1 special character

At least 8 characters long, cannot contain personal information such as first name, last name, and cannot be an old password

9. Make sure the StarID Notification Email has selected an email. If not, click on the drop-down menu to select one.

10. Click the checkbox at the bottom to acknowledge the terms of access and use and click on "Set Password".

If you receive an error message after clicking on "Set Password", that means that either your password does not match or your password does not meet the requirement. In this scenario, please try a new password. If you are still unable to reset your password, please contact the help desk at 651-846-1440 or email spc-it.servicedesk@saintpaul.edu.  Make sure to wait 15-30 minutes before logging into your school email/E-Services so your password properly syncs between D2L, E-Services, Office 365 portals properly.

Summary:

This knowedgebase article goes through step by step on how to reset starid accounts for Saint Paul College students, staff, faculty.