Connecting MAC Devices to Eduroam Wireless Network

For end users with an Apple/Mac devices connecting to Eduroam, follow these steps to connect:
1. Make a ticket with the individual's name and contact information.
2. Open wifi settings and select "Eduroam."
3. Enter (starID)@go.minnstate.edu as the account name.
4. Enter the starID password as the password.
5. On the next pop-up, select "trust."
If it does not immediately connect, ensure the password is typed correctly, or follow the starID password reset article.

Article Type: How To

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Question: How do I connect my Mac device to the Eduroam wireless network?

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Answer, Resolution or Steps: 

1. Open Wi-Fi Settings on Mac:

   • Click the Wi-Fi icon in the top-right corner of the screen.

   • Ensure Wi-Fi is turned on. If it’s off, click Turn Wi-Fi On.

2. Select Eduroam from Available Networks:

   • From the list of available Wi-Fi networks, click on Eduroam.

3. Enter Your Credentials:

   • Username: Enter your full institution email address For students: (starid@go.minnstate.edu). For employees: (starid@minnstate.edu)

   • Password: Enter your Starid password. 

   • Click Join to connect.

4. Accept Security Certificate (If Prompted):

   • A certificate warning may appear, confirming that the Eduroam network is secure.

   • Click Trust or Accept to proceed with the connection.

5. Verify Connection:

   • Once connected, you should see Eduroam listed as the active network.

   • Open a browser and check that you have internet access to confirm the connection.

Troubleshooting:

• If the connection fails, try forgetting the Eduroam network and reconnecting:

  1. Open System Preferences > Network > Wi-Fi > Advanced.

  2. Find Eduroam in the list of preferred networks, select it, and click the minus (-) sign to remove it.

  3. Reconnect by selecting Eduroam from the available networks and entering your credentials again.

• Ensure your date and time settings are correct, as incorrect settings can sometimes cause connection issues.

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Summary: This article provides detailed steps for connecting a Mac device to the Eduroam wireless network. It applies to faculty, staff, and students using Mac devices on campus.